Security

1. Is that my personal information and credit card information can be seen by other people?

Your personal information is intended to provide you with a better service with our database is hidden by my minarmobilya.co. you transmit details relating to the payment form and you fill in during your shopping process, information (credit card etc.) encrypted with SSL technology, negotiated bank is transmitted automatically by the system and minarmobilya.co authorization is received. Minarmobilya.co officials, including credit card information not accessible to anyone other than you and your bank. Your personal information contained in your credit card is secured with the help of 100% minarmobilya.co SSL security system are sent to the site from your computer.

2. Minarmobilya.co safe?

All the information you have given before and after the order is under Minarmobilya.com 100% security. the products you have ordered, you can be informed about the follow-screen ulaştırılır.sipariş delivery to your address in the specified time, and if a delay or if there is a problem of the status of your order we will send you e-mail.

Membership

1. Why should I register?

Shopping on stage, you are not a member you will be asked to be a member. Membership information we've asked you, we understand your needs better and are used with the aim of continuous service vermebilme in line with our suggestions. the problems you may encounter with your membership information is also in order, you will be asked which security information. to lose time in your shopping process and provided our members exclusive benefits, campaigns and promotions to take advantage of the "Register" button, just click.

2. What are the benefits of membership?

Promotions, campaigns, primarily to be informed of new products. Our advantages with respect to future membership may also be increased.

3. How can I become a member?

To become a member, minarmobilya.co located on the main page "Register" and click on link. requested information from you (mandatory fields) Fill in the form, please complete. "Register" Your membership will be activated when you press the button.

4. What if I forgot my password I do it?

If you forget your password, the main page in the "Login" section in the "forgot password" click on the link.

Payment

1. What are the payment options?

Pay for the product you have purchased at Minarmobilya.com, remittance / EFT and you can do with one of the credit card option.

2. How it is realized the billing process?

billing process in Minarmobilya.com legally sent to your e-mail address within 7 days from the date of dispatch.

3. What could be the reason for not giving my credit card approval?
4. I've used credit limit of the card may be insufficient.
5. Your credit card may have passed the expiration date.
6. You may have entered an incorrect card number.
7. made previously reported missing or you may also use a card has been canceled.
8. You may be experiencing temporary connectivity problems with your bank.
9. If you use an additional card card it can be revoked by the owner of the main card.
10. You may have to enter your credit card CVV number on the payment page.
11. To discuss problems related to the bank's credit card authorization is required.

5. Including the KDV rates?

KDV is included in all our products Minarmobilya.com. Our price per product on our site. It is indicated in. KDV amount of products you want to order are specified in the payment page in order step.

Order

1. How can I track my order?

When logged in, you will see on the homepage "Order Tracking" to access screen. "Orders" you can see your screen from past orders or all phases of Your order new. Were ordered from this section, items and quantity, order history, payment status, order status and shipping tracking number to follow It may be.

2. Is there a warranty on your products?

In Minarmobilya.com you have purchased all of the products are guaranteed; but the guarantee period and conditions may vary by product, and in this respect it is also expressed in the product information.

Delivery and Installation

1. What are your delivery charges?

product you bought from our stores that we have negotiated the shipping company (MNG Cargo) will be delivered to you by the minarmobilya.co I guarantee. We can not make product delivery outside shipping company to which we have agreed. Our products are not required for delivery and shipping costs are paid by the firms that charge.

2. How long will it reach in order?

Your order after the credit card arriving in the security check or performed to control the payment is be maintained in the latest 3-7 business days, and the shipping company to the delivery address you have specified by and people are delivered to the identification card and signature of money. average by the shipping company after your order ships are delivered within 3 days. Every day they have given orders after 9:00 the next day; In order public holidays and the weekend is processed on the first business day following the holiday.

3. Is there any delay in reaching my product?

inventory of all products in the Minarmobilya.com updates constantly maintained. In rare cases the product ordered can not be found in our stock as of that moment can therefore experienced a delay. In such a case you reached your contact number or via e-mail will be informed needed.

4. What should I do if I encounter problems arising from the delivery?

Negotiated we did was we shipping companies in the delivery, please check whether the package is damaged. The packaging is damaged, check off next to the shipping company official. Please note that the shipping company after the product received its task fully assumed that you agree that it is fulfilling. If this is the product delivered not receiving damage, fasten the shipping company official report. Damaged product information can not be reached is received, we will send you a new product delivery address.

5. It was out of the parcel bill. What should I do?

After product delivery Your invoice will be sent to your e-mail address. In cases where receive your invoice by mail or telephone our company you can seek help reach our company.

6. What should I do if the cargo missing my order?

Check comparing it with the delivery note upon delivery of the product you ordered. When faced with missing or damaged items shipping company is sufficient to inform the authorities. Missing or damaged items in cases where shipping costs shall be borne by us.

7. Who owns the assembly of the items I have purchased?

Our products are delivered disassembled in special shipping package. Installation is the customer. eğlnecel and easy installation scheme in the package, a bag of materials compatible with all the accessories and screw assembly diagram. You can get phone support from our customer service department you encounter any problems during installation.

Return

1. I want to send your email address to return the product. What is the return process?

Returns Please notify our online sales department before sending your product to malfunction or change. under the Home "Returns and Exchanges" section and read the data you must provide us information. Minarmobilya.co my team will guide you regarding your purchase.

When we receive your return whether the product you have conditions suitable to return control is done by the relevant departments. Where necessary, the testing is provided. When determined to be refunded in accordance with the conditions we have noted the return process begins. Refund your order is made within the period specified in the sales contract.

Made with your credit card if you order your credit card; If you made the transfer is done in the circumstances to return again in the sales contract to transfer address.

To prevent damage to sending you to return the product, the product is put into a separate parcel with its original packaging and all the bills. indicating the reason to return the product you want to return your notes and send the invoice along with all copies gönderiniz.ür necessarily with our company contracted cargo.

All return shipping the defective product for reasons other than that you'll refund the customer belongs.

2. Products in which situations and how I can return it in time?

Your order, without opening the packaging, without destroying, without compromising the product you use, from delivery date seven (7) days of receipt by the shape you (bills and other accessories), you can return it. Before you return the product data you receive information about the product that you will return to us. Product; invoices, send the waybill or consignment invoice and cargo delivery company to you with original accessories.

Warranty

1. What are your warranty terms? Which includes situations?
   1. The warranty period starts from the date of delivery of goods and branded products Minar for two (2) years.
   2. entirety, including all parts of the product are covered by our warranty.
   3. In the instructions for use contrary to the product from the points of failures due to damage during assembly and is covered by the warranty.

2. You are now sold all designed to represent parts of your old product?

If you maintain the warranty of our products are currently on sale through documents and invoices without contacting our customer service department you can found in the spare parts demand. In accordance with the warranty conditions will assist you.

Shopping-related rules

1. 18 years is not possible to shop for small people.
2. Shopping during credit card or wire transfer / EFT transactions with payment yapılabilir.haval A / EFT transactions on the transfer / EFT fee belongs to the customer.
3. Mistakes in price or product information from the system is not responsible for any errors occurring minarmobilya.co.